Returns & Exchanges

At Giftsjoy, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we make the exchange and refund process simple and transparent.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package at any authorized drop-off location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.