Frequently Asked Questions

Everything you need to know about your Giftsjoy shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.

What is your return policy for fashion items?

We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the product is in its original packaging to qualify for a full refund.

Do you offer international shipping?

Yes, Giftsjoy ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the materials used in your products sustainable?

Giftsjoy is committed to conscious fashion. Many of our collections feature organic cotton, recycled polyester, and ethically sourced materials as indicated in the product descriptions.